0161 491 0022


The Team

The Team

  Principal Dr. Reena Aggarwal established Foxland Dental Surgery in October 2005 and, as well as being the owner and head of the practice, ...

Treatments

Treatments

Please choose from the many services listed below: Six Month Smiles Cosmetic Dentistry Zoom Stain Removal Veneers Dental Hygienist Please note ...

Offers

Offers

Six Month Smiles We are excited to be offering Six Month Smiles to our patients, and look forward to working with you to achieve your dream ...

At Foxland Dental our aim is to provide the highest level of quality patient care and dentistry in a relaxing and friendly environment. We offer up to date techniques in cosmetic dentistry, including Zoom Teeth Whitening, Six Month Smiles clear braces, Stain Removal and Veneers. Our surgery has state-of-the-art technology. As you look around the website, you will see that we are committed to helping you maintain a confident healthy smile. By concentrating on providing gentle, effective and preventive dental care, we are able to offer affordable private and cosmetic dentistry. When you are in our surgery, you are in charge. We are here to take care of you, and give you a reason to smile.

We are a well established, ethical mixed, NHS and private practice providing high quality customer service and patient care. Many of our new patients join us through recommendations from family and friends which is testimony to the service and value we offer.

We are open Monday through Friday from 9:00am to 5:00pm.

Code of practice for patient complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly. We try to resolve matters as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaint in the way in which we would want our complaint about a service to be handled. We try to learn from every mistake that we make and we respond to our patients concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service that we provide is Dr. Reena Aggarwal or Susan Gilbert our complaints manager
  2. If there is a complaint by telephone or at reception, we will listen to that complaint and offer to refer the complainant to the complaints Manager immediately. If the complaint manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangement will be made for someone else to deal with it.
  3.   If the patients complains in writing, the letter will be passed on immediately to the complaints Manager.
  4. If a complaint is about any aspect of clinical care or fees it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patients complaints in writing and enclose a copy of this code of practice, normally within three working day.
  6. We will seek to investigate the complaint within ten working days  and offer an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the phone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8.  Accurate and comprehensive records are kept of any complaints received.

The NHS ENGLAND ombudsman for England and wales complaints about NHS treatment.

Confidentiality policy for the practice team

Foxland Dental have a strict confidentiality of personal information about patients is essential. This document describes our policy for maintaining the confidentiality of all personal information and all members of the practice team are required to comply with these safeguards as part of their contract of employment or contract for services with the practice.

The importance of confidentiality

  1. The importance of confidentialityThe relationship between dentist and patient is based on the understanding that any information revealed by the patient to the dentist will not be divulged without the patient’s consent. Patients have the right to privacy and it is vital that they give the dentist full information on their state of health to ensure that treatment is carried out safely. The intensely personal nature of health information means that many patients would be reluctant to provide the dentist with information if they were not sure that it would not be passed on. If confidentiality is breached, the dentist/dental hygienist/dental therapist/dental nurse faces investigation by the General Dental Council and possible erasure from the Dentists or DCP Register, and may also face legal action by the patient for damages and, for dentists, prosecution for breach of the 1998 Data Protection Act.