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Privacy & Cookies

1. Information Collection


Operation of this site may require collection and processing of the following data:


1.1 Visit details to the site or any resources used on the site are not limited to just location and traffic data, weblogs or other communication information.
1.2 Information given to us when you contact us for any reason.
1.3 Data offered by filled out forms on the site, like a registration or purchase.




This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.


As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.


3. Your Information and how it is used


Primarily, we collect and store data about you to help us provide better service and products to you.  The following are purposes we may use your information for:


3.1 At anytime you request information from us via a form or other electronic transmission we may use your information to fulfill that request relating to our services and products.  We may also communicate with you on other products or services you may find of interest, only when consent has been provided.
3.2 Contracts we make with you create a commitment, which may require contact or use of your information.
3.3 We have the right to notify you of changes to the website, products or services that could affect our service to you.


4. Information Sharing (GDPR)


Dr Reena Aggarwal is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentist and other dental professionals involved with care and treatment, and the reception staff responsible for the management and administration of the practice.


5. How we use your information


To provide you with dental treatment that you need, we require up-to-date and accurate information about you. We will share information with NHS England, the department for work pension and private dental schemes in connection with your dental treatment. We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes. We will seek your preference for how we contact you about your dental care. Our usual methods telephone, text, email or letter.


6. Keeping your information safe


We store your personal information securely on our practice system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to you information. They understand their legal responsibility and fallow practice procedures to ensure this.


7. If you do not agree


If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.


If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).


We will not share your information with anyone unless you have given express permission.


8. Complaint procedure


In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly. We try to resolve matters as quickly as possible. This procedure is based on these objectives.


Our aim is to react to complaint in the way in which we would want our complaint about a service to be handled. We try to learn from every mistake that we make, and we respond to our patients concerns in a caring and sensitive way.


The person responsible for dealing with any complaint about the service that we provide is Dr. Reena Aggarwal or Susan Gilbert our complaints manager.


8.1 If there is a complaint by telephone or at reception, we will listen to that complaint and offer to refer the complainant to the complaints Manager immediately. If the complaints manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangement will be made for someone else to deal with it.

8.2 If the patient complains in writing, the letter will be passed on immediately to the complaints Manager.

8.3 If a complaint is about any aspect of clinical care or fees it will normally be referred to the dentist unless the patient does not want this to happen.

8.4 We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice, normally within three working days.

8.5 We will seek to investigate the complaint within ten working days and offer an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the phone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

8.6 We will confirm the decision about the complaint in writing immediately after completing our investigation.

8.7 Accurate and comprehensive records are kept of any complaints received.


The NHS ENGLAND ombudsman for England and Wales is also for complaints about NHS treatment.


9. Third Party Links


Links on the site that belong to third parties may be found.  These websites have their own Privacy Policy, which you agree to when you link to the site.  You should read this third-party policy.  We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third-party sites.


Last Revision Date May 25 2018